RRRP Weekly Impact Report September 21

RRRP Impact Report

Week Ending September 21, 2018

In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 8,900 veterans to more than 10,600 resources. Unfortunately, the needs of today's veterans remain high. 

RRRP client quote of the week:

“My case manager listened to me and understood what I was going through in a way that no one else ever has.”

RRRP processed 19 new cases this week and provided 26 new referrals for clients. Financial assistance, suicide and mental health, and housing needs were the top areas clients sought support and assistance with. RRRP also received inquiries for legal help and assistance navigating the VA disability claims process. RRRP served three new female veterans, three new veteran family members and two new veterans facing homelessness. RRRP’s overall average partner quality rating went up this week and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Why Talking About Suicide Prevention Matters

Overall Impact Metrics:

  • Total Cases: 8,914
  • All Referrals: 10,679
  • Total Benefits Received: 2,120
  • RRRP Customer Service Rating*: 4.61
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.28
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 452
  • Average Hours Per Case: 4
  • Referrals: 694
  • Female Veterans Served: 50
  • Veteran Family Members Served: 26
  • Clients At-Risk of Homelessness: 44
  • VCL Connections: 24
  • RRRP Customer Service Rating: 4.81
  • Case Origin:
    • Web Intake Form: 129
    • 91RAPID: 64
    • Email: 174
    • Virtual Veterans Hall: 77
    • Direct Mail: 8

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 19
  • New Referrals This Week: 26
  • Top 5 Referral Areas:
    • Financial Assistance: 10
    • Suicide & Mental Health: 4
    • Housing: 4
    • Legal: 3
    • Disability Claims: 2

Top 3 Programs Referred to this Week:

  • Give an Hour
  • PenFed Foundation – Military Heroes Fund
  • Salute, Inc.

Referral Partner Highlight: Give an Hour
Give an Hour is a non-profit organization that develops national networks of volunteers that assist those in need and identifies at-risk populations that benefit from receiving services through these volunteer networks. Since 2005, this program has provided free mental health care to active duty, National Guard and Reserve servicemembers, veterans and their families. Give an Hour does this through a network of qualified therapists who have necessary skills and expertise to meet the needs of service members, veterans and their families. These therapists donate their time and ensure easy access to quality mental health support. Give an Hour also recognizes and addresses barriers that prevent those in need from accessing or receiving support and works to improve community coordination and collaboration for populations served. RRRP has worked closely with Give an Hour since 2012 and has referred over 100 veterans and family members to access free, quality mental health support.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.