RRRP Weekly Impact Report July 13

RRRP client quote of the week:

“You have been so kind throughout this whole process. You have put me in the right direction and without your follow up I probably wouldn’t have have had the push to do what I needed.”

Trends:
RRRP processed 12 new cases this week and provided 25 new referrals for clients. Financial assistance, employment, and suicide and mental health needs were the top areas clients sought support and assistance with. RRRP served one new client that was homeless or at imminent risk of homelessness and also had inquiries for guidance with VA disability claims. Overall customer service rating went up this week and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

Overall Impact Metrics:

  • Total Cases: 8,802
  • All Referrals: 10,486
  • Total Benefits Received: 2,089
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.29
  • Average Reduction in Stress Level at Conclusion: -0.69
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 340
  • Referrals: 501
  • Female Veterans Served: 33
  • Veteran Family Members Served: 14
  • Clients At-Risk of Homelessness: 28
  • VCL Connections: 19
  • RRRP Customer Service Rating: 4.88
  • Case Origin:
    • Web Intake Form: 57
    • 91RAPID: 63
    • Email: 152
    • myIAVA: 63
    • Direct Mail: 5

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 12
  • New Referrals This Week: 15
  • Top 5 Referral Areas:
    • Financial Assistance: 16
    • Employment: 4
    • Suicide & Mental Health: 2
    • Disability Claims: 2
    • Client Advocacy: 1

Top 3 Programs Referred to this Week:

  • Semper Fi Fund
  • Operation Military Embrace
  • CFPB Financial Coach – Tele-Coaching

Referral Partner Highlight: Semper Fi Fund
Semper Fi Fund was founded in 2004 by Marine veteran spouses and provides critical support for the most seriously injured post 9/11 veterans by providing resources and assistance to facilitate successful transitions back to civilian life. Semper Fi Fund offers a multitude of support including: financial assistance, adaptive housing and transportation, education and career transition assistance, and family programs. This effective program works with all branches of the U.S. Armed Forces and has provided $157 million in assistance to more than 19,000 veterans and their families. One of RRRP’s most frequently utilized and trusted partners, Semper Fi Fund has received nearly 350 referrals from RRRP and has been able to successfully intervene and dramatically change the trajectory of many client’s lives.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks
referrals

Number of referrals in the past week
referrals past week

 
If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

October 2, 2018 - 9:50am
Author: 
Hannah S