Rapid Response Referral Program Weekly Impact Report September 28

RRRP Impact Report

Week Ending September 28, 2018

In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Program has connected over 8,900 veterans to more than 10,600 resources. Unfortunately, the needs of today's veterans remain high. 

RRRP client quote of the week:

“[VTM] is a jewel in a sea of shells! She is awesome! So helpful and caring!”

RRRP processed 13 new cases this week and provided 9 new referrals for clients. Financial assistance and employment needs were the top areas clients sought support and assistance with. RRRP also received inquiries for assistance with health care, education benefits and navigating the VA disability claims process. RRRP served four new veterans facing homelessness. RRRP’s overall average customer service rating went up this week and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Why Talking About Suicide Prevention Matters

Overall Impact Metrics:

  • Total Cases: 8,927
  • All Referrals: 10,679
  • Total Benefits Received: 2,120
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.28
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 465
  • Average Hours Per Case: 4
  • Referrals: 700
  • Female Veterans Served: 51
  • Veteran Family Members Served: 26
  • Clients At-Risk of Homelessness: 48
  • VCL Connections: 24
  • RRRP Customer Service Rating: 4.82
  • Case Origin:
    • Web Intake Form: 139
    • 91RAPID: 65
    • Email: 174
    • Virtual Veterans Hall: 77
    • Direct Mail: 9

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 13
  • New Referrals This Week: 9
  • Top 5 Referral Areas:
    • Financial Assistance: 3
    • Employment: 3
    • Disability Claims: 1
    • Health Care: 1
    • Education: 1

Top 3 Programs Referred to this Week:

  • Operation PAVE
  • Operation Mend
  • Veterans Homebuyers Network

Referral Partner Highlight: Stephen Sillers Tunnel to Towers Foundation
The Stephen Siller Tunnel to Towers Foundation was created to honor firefighter Stephen Siller who sacrificed his life to save others during the terrorist attacks in New York City on September 11, 2001. The foundation hosts an annual 5k run and walk series which retraces Stephen Siller’s last steps from the Brooklyn Battery Tunnel to the Twin Towers on 9/11. This foundation provides support to families of first responders who lost their lives in the line of duty by setting up trust accounts and mortgage payoffs. They also assist our most seriously injured veterans by building mortgage free smart homes. IAVA is a proud participant of the Tunnel to Towers event and our staff often show their support for this wonderful foundation by volunteering and participating in their programming.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.