IAVA's Rapid Response Referral Program's Weekly Impact Report October 5

RRRP Impact Report

Week Ending October 5, 2018
 

In 2012, Iraq and Afghanistan Veterans of America (IAVA) saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Program (RRRP) has connected over 8,900 veterans to more than 10,700 resources. Unfortunately, the needs of today's veterans remain high. 

RRRP client quote of the week:

“[VTM] has been a very competent and knowledgeable ally in my struggle to get back on my feet after being discharged from the military due to multiple brain injuries.”

Trends:
RRRP processed 17 new cases this week and provided 27 new referrals for clients. Financial assistance, suicide and mental health, and housing and homelessness needs were the top areas clients sought support and assistance with. RRRP served four new veterans facing homelessness and also received inquiries for assistance with employment and navigating the VA disability claims process. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Why Talking About Suicide Prevention Matters

Overall Impact Metrics:

  • Total Cases: 8,943
  • All Referrals: 10,706
  • Total Benefits Received: 2,123
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.28
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 481
  • Average Hours Per Case: 4
  • Referrals: 727
  • Female Veterans Served: 56
  • Veteran Family Members Served: 26
  • Clients At-Risk of Homelessness: 52
  • VCL Connections: 25
  • RRRP Customer Service Rating: 4.82
  • Case Origin:
    • Web Intake Form: 150
    • 91RAPID: 66
    • Email: 178
    • Virtual Veterans Hall: 78
    • Direct Mail: 9

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 17
  • New Referrals This Week: 27
  • Top 5 Referral Areas:
    • Financial Assistance: 18
    • Suicide & Mental Health: 4
    • Housing & Homelessness: 3
    • Employment: 1
    • Disability Claims: 1

Top 3 Programs Referred to this Week:

  • Consumer Financial Protection Bureau (CFPB) – Financial Coaching
  • VFW Unmet Needs Program
  • Salute, Inc.

Referral Partner Highlight: Consumer Financial Protection Bureau (CFPB) – Financial Coaching
In 2015 the Consumer Financial Protection Bureau (CFPB) launched a Financial Coaching Initiative tailored for recently-transitioning veterans to provide critical guidance on money management and help facilitate and actualize financial goals. The program has 60 certified financial coaches, 38 dedicated to serving veterans and 22 who serve both the veteran and civilian populations. These coaches provide client-centered, free, confidential services and focus on financial goals and action toward those goals, utilizing the core values of collaboration, motivation, transparency, and trust. All of CFPB’s coaches have extensive training and credentials, provide swift intervention and support and are available through email, telephone calls, and in-person sessions. RRRP has provided nearly 200 referrals to CFPB to date and is our most trusted and frequently utilized financial coaching and budgeting resource.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks
referrals

Number of referrals in the past week
referrals past week

 
If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

 

By: Hannah Sinoway, M.S.Ed.

Chief Services Officer

IAVA

October 12, 2018 - 1:18pm
Author: 
Hannah S